Allscripts Off Campus Hiring Fresher For Associate Systems Support Engineer

Eligibility Criteria

Job Title: Associate Systems Support Engineer
Job Type: Full Time
Location: India
Experience: Fresher

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Role and Responsibility :

  • Monitor infrastructure remotely.
  • Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
  • Investigate first line support calls.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Verify and troubleshoot a switch with VLANs and Interswitch communications.
  • Verify and do L1 level troubleshooting for WAN, LAN and Wi-Fi related issues.
  • Creation of daily, weekly and monthly reports based on network standards.
  • 24*7 support and ready to work in rotational shifts.
  • Need to work on Incident, Service request and change.
  • On-Call after office hours support for priority cases.

Education and skills :

  • 0-2 years of Network experience.
  • Understanding of VLANs, MAC address table, and Spanning tree, DNS, NAT, DHCP.
  • Understanding of Desktop related issues, RDP, Operation systems.
  • Basis troubleshooting skills on desktops and serves.
  • Working knowledge of Internet, MPLS, IPSEC, and VPN.
  • Knowledge of OSI Reference Model and TCP/IP.
  • Knowledge of IP Addressing, Subnetting and Creation of scalable VLSM Networks.
  • Knowledge of networking concepts such as NAT, ACLs, DHCP, DNS etc.
  • Should be worked on any of the monitoring tools like Solarwinds, Spectrum, Cacti, NMS etc.
  • Firewall knowledge will be an added advantage.
  • Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.
  • Understanding of Incidents and Service request.

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