Amdocs Non Engineering Off Campus Hiring

Eligibility Criteria

Job Role TBO Analyst
Education BSc, BCS, BCA & MSc
Batch 2021
Branch CIS & IT streams only
CTC Not Disclosed
Percentage 55% throughout
Location Pune, India

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Qualifications and Skills :

  • Year of Graduation should be 2021.
  • Education qualification : BSc, BCS, BCA or MSc degree.
  • Branches : CIS & IT streams.
  • Percentage Criteria : 55% throughout academics.
  • Candidate should have no gaps or breaks/year down.
  • Candidate should have excellent communication skills.

What will your job look like?

  • Candidate will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
  • Candidate will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
  • Candidate will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
  • Candidate will update checklists for quality assurance and progress tracking, following standard operating procedures.
  • Candidate will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience.
  • Candidate will be building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.

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