Job Role TBO Analyst
Education BSc, BCS, BCA & MSc
Branch CIS & IT streams only
CTC Not Disclosed
Percentage 55% throughout
Location Pune, India
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Qualifications and Skills :
- Year of Graduation should be 2021.
- Education qualification : BSc, BCS, BCA or MSc degree.
- Branches : CIS & IT streams.
- Percentage Criteria : 55% throughout academics.
- Candidate should have no gaps or breaks/year down.
- Candidate should have excellent communication skills.
What will your job look like?
- Candidate will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- Candidate will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- Candidate will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- Candidate will update checklists for quality assurance and progress tracking, following standard operating procedures.
- Candidate will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience.
- Candidate will be building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
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