Cogno AI Off Campus Hiring Fresher For Associate Engineer

Job Title: Associate Engineer
Job Type: Full Time
Work Location: Mumbai
Experinence : Fresher – 2 Years

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Role and Responsibility :

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Provide enterprise-level assistance to our customers.

Education and Qualification : 

  • Good understanding of computer systems, mobile devices and other tech products
  • Experience of over 0-2 years in a similar role
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field

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