Role and Responsibility :

• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvent’s event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
• Document all communication with the client in Cvent’s CRM software  

Education and Skills :

• Excellent communication skills (verbal and written)
• Graduate/ Under-graduate(drop-out) with strong analytical and logical skills
• Experience in US Customer Service is a must
• Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
• Strong business acumen, ethics and high integrity
• High comfort level in using online software products
• Must be articulate, organized, detail-oriented and have ability to multi-task
• Quick learner, with a positive attitude and ability to work well within a team

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