DigitalOcean Off Campus Hiring As Associate Cloud Support Engineer

Eligibility Criteria

Job Title : Associate Cloud Support Engineer
Job Type : Full Time
Location : Work From Home
Experience : Entry Level



Free Programming Courses

Role and Responsibility :

  • Responding to a high volume of technical tickets generated by our customers in a timely manner
  • Troubleshooting common issues related to  Nodejs (and common app stack) configurations (database, dependencies, env vars, etc).
  • Investigating root cause of app failure (server crash, datacenter outage, resource exhaustion, etc)
  • Working both collaboratively and independently with our support, product, and engineering teams
  • Identifying, communicating, and documenting process and policy improvements

Education and Skills :

  • Willingness to work 5:30pm – 1:30am IST
  • Experience configuring, starting, and debugging Nodejs (or other common) applications
  • Experience with Linux command line operations
  • Excellent written and verbal communication skills
  • Successful track record in providing exceptional support to tech-savvy customers
  • Unrivaled passion for customer advocacy and technology
  • Strongly identify with our products, brand, and team culture
  • Strong analytical and pattern recognition skills
  • Bonus: Experience in deploying and managing production-ready applications
  • Bonus: Familiarity with 12-factor app methodology
  • Bonus: Experience with Continuous Integration / Continuous Delivery (CI/CD)
  • Bonus: Programming/Scripting languages (Bash, PHP, Go, Python, NodeJS)
  • Bonus: Knowledge of, and contribution to Open Source projects

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