Esper Off Campus Hiring Fresher For Technical Support Engineer

Eligibility Criteria

Job Title : Technical Support Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 3 years

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Education and Skills :

  • Knowledge on SaaS product support which has a cloud console -preferably in the mobility space
  • Experience on Mobile Device Platforms (Android)
  • Worked on log collection and analyzing tools.
  • Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
  • Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
  • 0-3 years of work experience in the customer experience/support space
  • Ability to work independently and make decisions
  • Must possess strong communication skills in English, both written and verbal
  • Demonstrated ability to manage multiple priorities
  • High attention to detail
  • Passion for resolving customer issues

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