IBM Freshers Recruitment Drive hiring as Technical Support Associate

Job Description :

Name of the Company: IBM
Website URL: www.ibm.com
Educational Qualification: Bachelor’s Degree
Job Profile: Technical Support Associate
Experience: Freshers (0 to 3 Years)
Location of the Job: Ahmedabad
Location of Interview: Ahmedabad

 

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Qualifications we seek in you:
  • Bachelor’s Degree
  • 0 to 3 years of progressive IT experience and customer service.
  • Good understanding of communication protocols like FTP/SFTP/AS2
  • Knowledge of EDI Standards like X12/EDIFACT/TRADACOM
  • Knowledge of problem determination and resolution process
  • Knowledge of IBM Sterling Products (example: SCBN, Integrator or ITX / or any EDI Translator)
  • Hands-on experience in troubleshooting SW products
  • Experience with customer-facing and customer management role
  • Willingness to work in shifts/weekend support on a rotation basis
  • Ability to quickly learn new products on on-prem and cloud/SaaS
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