Job Description :
This role is an exciting opportunity for a high energy, enterprising individual to join a high caliber team in shaping and managing the infrastructure support. An opportunity also to work with well-known clients where we have existing relationships. L1 support engineer in infrastructure support will be playing primary role in managing the Customer infrastructure.
Job Title : System Engineer Trainee
Job Type : Full Time
Location : Gurgaon
Experience : Fresher – 2 years
Role and Responsibility :
- Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
- Collate and interpret information from various sources to help diagnose the issue.
- Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
- Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
- Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
- Write end user mass communications, and share them as per process
- Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
- Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Perform infrastructure health checks and flag issues based on impact.
- Manage and maintain EM7 & SolarWinds Monitoring Systems.
- Identify problems, and frequently present viable solutions to problems.
- Handle multiple priorities with multiple clients / ability to work in multi-client environment.
- Should be open to suggest and help implement process improvements and development opportunities for self and the team.
- Consistently demonstrates good customer service throughout the area of responsibility.
- Co-operate with other teams. Actively encourage strong working relationships with other teams.
Education and Skills :
- 0-2 years of total experience, in IT infrastructure environment
- B.Tech /B.E/BCA/BSc(IT)degree from a reputed university.
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