Incedo Off Campus Hiring Fresher For System Engineer Trainee

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Job Description :

This role is an exciting opportunity for a high energy, enterprising individual to join a high caliber team in shaping and managing the infrastructure support. An opportunity also to work with well-known clients where we have existing relationships. L1 support engineer in infrastructure support will be playing primary role in managing the Customer infrastructure.

Job Title : System Engineer Trainee
Job Type : Full Time
Location : Gurgaon
Experience : Fresher – 2 years

Role and Responsibility :

  • Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
  • Collate and interpret information from various sources to help diagnose the issue.
  • Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
  • Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
  • Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
  • Write end user mass communications, and share them as per process
  • Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
  • Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
  • Perform infrastructure health checks and flag issues based on impact.
  • Manage and maintain EM7 & SolarWinds Monitoring Systems.
  • Identify problems, and frequently present viable solutions to problems.
  • Handle multiple priorities with multiple clients / ability to work in multi-client environment.
  • Should be open to suggest and help implement process improvements and development opportunities for self and the team.
  • Consistently demonstrates good customer service throughout the area of responsibility.
  • Co-operate with other teams. Actively encourage strong working relationships with other teams.

Education and Skills :

  • 0-2 years of total experience, in IT infrastructure environment
  • B.Tech /B.E/BCA/BSc(IT)degree from a reputed university.

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