Education and Skills :

• Diploma or Bachelor’s degree
• Relevant certification
• Relevant working experience is desirable but not essential
• Some experience dealing with internal and external stakeholders
• Attention to detail
• Good verbal and written communication skills
• Professional attitude and appearance
• Ability to prioritise tasks and multitask
• Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions
• Ability to deliver a quality service through their support offering
• Passion for continuous improvement
• Self-motivated and a passion to learn
• Ability to work in a team-orientated, collaborative environment
• Good planning, organizing and time management skills
• Analytical mind with an inclination for identifying issues and/or defects
• Knowledge and interest in the specific area or function
• Knowledge of tools and methodologies associated with the specific area or function
• Ability to apply theoretical knowledge in a practical manner