Role and Responsibility :

• Monitoring Customer events board 24*7
• Acknowledge new events and perform correct categorization of issue.
• Create Incident based on the Severity / Impact of the issue
• Notification of the Incident to the customer via Email or Phone

Education and Skills :

• Good understanding of UNIX architecture (Solaris, Linux…)
• Basic understanding of Database concepts & architecture
• Understanding of terminal services such as SSH, Telnet.
• Understanding of ticketing systems such as Remedy
• Proven Oral and Written communication skills

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