PowerSchool Hiring Fresher For Associate Technical Support Engineer

Job Title : Associate Technical Support Engineer
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 2 Years

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Role and Responsibility :

  • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • All other duties as assigned

Education and Skills :

  • 0-2 years’ prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Associate’s degree or equivalent work experience

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