Teradata Off Campus Hiring Fresher For Customer Technical Support Specialist

Eligibility Criteria

Job Title : Customer Technical Support Specialist
Job Type : Full Time
Work Location : Hyderabad
Experinence : Fresher

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Role and Responsibility :

  • Accept and respond to incoming calls and emails.
  • Provide Initial problem triage and clarify problem definition
  • Search knowledge bases for known solutions to known problems
  • Identification and management of duplicate incidents
  • Extract logs, dumps, error files from customer systems
  • Prepare and transmit source upgrade files
  • Provide remote support to on-site resources
  • Isolates standard problems
  • Log problem resolution and support knowledge creation
  • Coordinates activities associated with product/service resolution issues
  • Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
  • Coordinate with customers and end-users to implement solutions.
  • Track, monitor and maintain incident progress.
  • Work set schedules including weekends and holidays in support of 24X7 coverage

Education and Skills :

  • Effective oral and written communications skills in Japanese and English language.
  • Read, write and speak Japanese Language – JLPT N3 and above
  • 0-2 years of Technical Support related experience.
  • Basic Database and Operating System knowledge
  • Experience in Help Desk/Customer service position is a plus

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