Job Title : Customer Technical Support Specialist
Job Type : Full Time
Work Location : Hyderabad
Experinence : Fresher
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Role and Responsibility :
- Accept and respond to incoming calls and emails.
- Provide Initial problem triage and clarify problem definition
- Search knowledge bases for known solutions to known problems
- Identification and management of duplicate incidents
- Extract logs, dumps, error files from customer systems
- Prepare and transmit source upgrade files
- Provide remote support to on-site resources
- Isolates standard problems
- Log problem resolution and support knowledge creation
- Coordinates activities associated with product/service resolution issues
- Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
- Coordinate with customers and end-users to implement solutions.
- Track, monitor and maintain incident progress.
- Work set schedules including weekends and holidays in support of 24X7 coverage
Education and Skills :
- Effective oral and written communications skills in Japanese and English language.
- Read, write and speak Japanese Language – JLPT N3 and above
- 0-2 years of Technical Support related experience.
- Basic Database and Operating System knowledge
- Experience in Help Desk/Customer service position is a plus
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