TIBCO Hiring Technical Graduates for Support Engineer

Job Description :

Company Name: TIBCO

Job Role: Support Engineer

Location: Pune

Experience: 0-3 Years

Education: Bachelor’s/Master’s degree

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Job Description

  • Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
  • Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
  • Understand the product issues reported by the customer and reproduce it locally in the support lab.
  • Provides prompt and accurate feedback to customers.
  • Work with the senior members in the group to provide workarounds for the customer reported issues.
  • Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
  • Learn other TIBCO products that are required for better understanding of the TIBCO product that you are working on.
  • Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
  • Create Change Requests (CRs) for the defects/enhancements reported by the customer.
  • Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-3 years of relevant IT experience.
  • Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
  • Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.

Skills:

  • Excellent verbal and written communication skills
  • Enjoys working with people Strong customer orientated attitude
  • High level of personal motivation
  • Proven capability to own, drive and take responsibility
  • Ability to work in an international multi site environment

 

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