Unisys Hiring Any Graduate for Service Desk Associate

Job Description :

Company Name: Unisys

Job Role: Service Desk Associate (International Voice Support)

Location: Hyderabad

Experience: Freshers

Education: Any Graduate

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Job Description

  • First point of contact for all end user reported issues or requests
  • Typically provides technical support for Internal and External customers
  • Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
  • Support multiple clients through customer service professionalism and insight
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Escalates complex problems to the Remote Support Engineering staff or Field

Eligibility

  • A minimum qualification any Engineering and Non-Engineering Graduates (2020 and 2021 Batch)
  • Freshers
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Skills:

  • Excellent verbal and written communication.
  • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
  • Multitasking and coordination skills
  • Willingness and ability to work in shifts (24 x 7)
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