Wipro Freshers Recruitment 2023 Hiring As System Engineer

Eligibility Criteria

Company Name: Wipro
Website: www.wipro.com
Qualification: Any Graduate / Any Post Graduate
Location: Hyderabad
Experience: Freshers (0 to 2 Years)
Job Role: System Engineer

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Role and Responsibility :

– Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
– Answer incoming calls and respond to customer’s emails untimely manner
– Manage and resolve customer complaints
– Identify and escalate issues to supervisors as and when needed
– Provide product and service information to customers
– Research required information using available resources and Offer Solution to customers
– Research, identify, and resolve customer complaints using applicable software
– Create SOPs for new Issues and resolution given
– Complete call logs and reports

Education and Skills :

– Educational qualification for this job is Any Graduate / Any Post Graduate
– Excellent communication skills
– Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
– Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

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