– Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support

– Answer incoming calls and respond to customer’s emails untimely manner

– Manage and resolve customer complaints

– Identify and escalate issues to supervisors as and when needed

– Provide product and service information to customers

– Research required information using available resources and Offer Solution to customers

– Research, identify, and resolve customer complaints using applicable software

– Create SOPs for new Issues and resolution given

– Complete call logs and reports

– Educational qualification for this job is Any Graduate / Any Post Graduate

– Excellent communication skills

– Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.

– Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.