Zeta Off Campus Hiring Fresher For Associate System Operation

Eligibility Criteria

Job Title : Associate System Operation
Job Type : Full Time
Location : Hyderabad
Experinence : Fresher – 6 months

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Role and Responsibility :

  • Responsible to issue an acknowledgment in Time and maintaining key responsibility on MTTA (Mean Time To Acknowledge).
  • Ability to correlate alerts and create a meaningful picture to conclude an impact.
  • Ability to understand and correlate logs to problems.
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible.
  • Assign unresolved Incidents to the appropriate Resolver Group.
  • Log all Incident/Service Request details, allocating categorization and prioritization codes.
  • Keep users informed about their Incidents’ status at agreed intervals.
  • Associate Incidents with other records. (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, RCA, IAI, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests.
  • Verify resolution with users and resolve Incidents in the ITSM tool.
  • Escalate Major Incidents to the Incident and/or Problem Manager.
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or Shift Lead.
  • Owns all Incidents and Service Requests throughout the lifecycle.

Education and Skills :

  • Qualification: BE, BTech, BSc IT
  • Fresher or 6 months of experience in Monitoring distributed systems.
  • Knowledge of Nmon, Nagios, and Grafana would be an added advantage.
  • Preferably from a Payments and Banking domain.
  • Knowledge of basic ITIL concepts of Alerting and Incident Management.
  • Exposure to working in a 24/7 production operations support environment and Incident Management.
  • Willing to work in rotational shifts

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